Chrome plated, Czech crystal accent charms for our 3/8"" and two tier collars. FREQUENTLY ASKED QUESTIONS What shipping options are available with free shipping? Free shipping for U.S. addresses is via Priority Mail or FedEx which delivers in 1-4 days to most areas of the country. International orders are shipped via USPS with delivery in 3-10 business days to most areas of the world. How long should I expect to wait for my order to arrive? 98% of our orders now ship within 24 hours of placement! If the order has products that need to be manufactured, we will let you know if an order will take longer than three business days. If an order is time sensitive, please let us know so that we can rush it for you. What is your policy on cancellations and returns? Returns are allowed only for manufacturer's defects. Can I order collars with different colors of stones or widgets than what is posted online? Yes, please do! We love putting together creative designs that our customers come up with! Have a question that you can't find an answer for here? Contact us anytime via e-mail at [email protected], or give us a call at 1(800)890-5733. Be sure to leave a message if we don't answer, sometimes we are busy in the factory and can't make it to the phone in time!